Knowledge Management & Semantic Web

A company's intellectual capital, which is the knowledge that employees have gained from their experience, is a valuable asset that helps a company maintain its competitive edge.

But this knowledge must be available across organizational boundaries; the right information, to the right people, at the right time.  Which is why investing in a Knowledge Management (KM) program is the best way a company can leverage its intellectual capital and position itself as a market leader.

Some applications of Knowledge Management Software include:

• Centralized Policies, Procedures and Employee Training for HR Managers
• Technical Knowledge Repositories for IT Personnel
• Competitive Analysis for Sales Managers
• Customer Support/Self Help for Customer Service Managers
• Centralized Product Specifications and Testing Results for Plant Managers
• Machinery Troubleshooting for Plant/Maintenance Managers
• Easy to Manage Company Intranet for Internal Web/Documentation Publishers
• Lessons Learned/Best Practices documentation for Knowledge Engineers

How can VENARC Knowledge Management help you?

• Reduced Employee Training Time: ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality.
• Better & Faster Customer Support: provides quicker problem resolution and 24 x 7 Web customer self service.
• Reduced Operational Costs: reduces re-researching problems that have already been solved.
• Production Efficiencies: facilitates higher levels of equipment up-time by having troubleshooting and maintenance information readily accessible.
• Centralized & Retained Employee Knowledge: prevents knowledge from leaving when an employee leaves.

VENARC has been involved in Knowledge Management for more than a decade. With our experience we'll create a customized, effective, knowledge solution for your company.